A. Dustin, a front desk cashier, is awarded as the Employee of the Month for July in STI Hotel Bangkok because of his excellent and customer-centered service. He delivered zero error on guest billings each shift he is in. Which aspect of service quality is evident in the scenario? Why? B. During slack periods, Chantilly Cove Hotel's Reservations Manager Leah would rally her team to upsell rooms and group packages. It has been a struggle for most hotels in their area to keep up with occupancy levels in offsetting low-generating weekdays to not-so-performing weekends. Which characteristic of hotel operations is evident in the scenario? Why? Explain your answer briefly. C. John is a project developer of small commercial hotels who scouts for sites where there are high volumes of pedestrian and vehicle traffic. He considers the movement of people passing by the area as one of the criteria in determining whether a new project is feasible or not. Which characteristic of hotel operations is described? Why? D. Grace works in 129 Resort Hotel as an architect under the corporate planning and development division. She is mainly consulted as to which equipment, furniture, and fixtures are most appropriate to use and where these should be placed considering its shapes and sizes. Which aspect of service quality is described in the scenario? Why? Explain briefly. E. STI Hotel Malaysia is awarded as the #1 Hotel in 2018 in terms of service quality. This distinction is evident as all of its employees epitomize courtesy and confidentiality in their dealings with their guests and the management. This, in turn, justifies a good return rate of guests for the hotel, which gives a 90-95% occupancy level across that year. Which aspect of service quality is described in the scenario? Why?​

1. A. Dustin, a front desk cashier, is awarded as the Employee of the Month for July in STI Hotel Bangkok because of his excellent and customer-centered service. He delivered zero error on guest billings each shift he is in. Which aspect of service quality is evident in the scenario? Why? B. During slack periods, Chantilly Cove Hotel's Reservations Manager Leah would rally her team to upsell rooms and group packages. It has been a struggle for most hotels in their area to keep up with occupancy levels in offsetting low-generating weekdays to not-so-performing weekends. Which characteristic of hotel operations is evident in the scenario? Why? Explain your answer briefly. C. John is a project developer of small commercial hotels who scouts for sites where there are high volumes of pedestrian and vehicle traffic. He considers the movement of people passing by the area as one of the criteria in determining whether a new project is feasible or not. Which characteristic of hotel operations is described? Why? D. Grace works in 129 Resort Hotel as an architect under the corporate planning and development division. She is mainly consulted as to which equipment, furniture, and fixtures are most appropriate to use and where these should be placed considering its shapes and sizes. Which aspect of service quality is described in the scenario? Why? Explain briefly. E. STI Hotel Malaysia is awarded as the #1 Hotel in 2018 in terms of service quality. This distinction is evident as all of its employees epitomize courtesy and confidentiality in their dealings with their guests and the management. This, in turn, justifies a good return rate of guests for the hotel, which gives a 90-95% occupancy level across that year. Which aspect of service quality is described in the scenario? Why?​

Answer:

the statement is in active voice and

1. The doctor visited her patients in the hospital.

2. The medicine was administered by the nurse to the patients.

3. The lesson was delivered in a well-planned session.

4. Claudine Gayle reminded the teachers to submit their reports.

5. The fire prevention report was drafted by Edward.

6. Bea's chin underwent a medical procedure yesterday.

7. The seeds were distributed as part of urban farming project.

8. Josephine dedicated her life to serve her husband.

9. Xaviery's car was bought from a car shop last month.

10. The king ordered the arrest of lawless citizens.

2. ASSESSMENT Directions: Choose the letter of the best answer. Write the chosen letter on your worksheet. 1. It is about figuring out what actions you need to take to get to your goal, what changes and roadblocks to expect, and how to use human resources and chances to get there. a. Plans b. Management Planning c. Planning d. Management 2. Which of the following pertains to the overall company plans that clarify how the company will serve customers and position itself against competitors over the next two to five years? a. Strategic plan b. Operational plan c. Tactical plan d. Long-term plan 3. It is a plan created and implemented by middle-level managers that specify how the company will use resources, budgets, and people over the next six months to two years to accomplish specific goals within its mission. a. Strategic plan b. Operational plan c. Tactical plan d. Long-term plan 4. Which of the choices pertains to the day-to-day plans developed and implemented by lower-level managers for producing or delivering the organization's products and services over a 30-day to six- month period? a. Strategic plan c. Tactical plan b. Operational plan d. Short-term plan 5. Which of the following describes the process of correctly picking a solution for a company to endure the impact of various factors? a. Benchmarking c. Contingency planning b. management by Objective d. Decision Making 6. Which of the following is NOT a reason that makes planning in management so important? a. It helps to set the right goals b. It reduces uncertainty c. It ensures efficient use of resources d. It promotes overlapping of wasteful activities 7. It entails researching firms that perform well, dissecting what makes that success possible, and comparing those procedures to how your company runs. a. Benchmarking c. Contingency planning b. management by Objective d. Decision-Making 8. The Management by Objectives intends to enhance employee motivation and organizational communication by doing the following, EXCEPT: a. Discussing possible goals b. Development of plans for possible goals c. Collectively selecting SMART goals d. Regularly reviewing progress toward goal accomplishment 9. This step will determine what is relevant in making a decision, and it includes the decision maker's interests, values, and preferences and those of any other stakeholders. a. Identify the Problem c. Establish Decision Criteria b. Weigh Decision Criteria d. Generate Alternatives 10. Which of the following is a reference to the standards that are used to make decisions and guide judgments? a. Decision Criteria c. Absolute Comparison b. Relative Comparison d. Alternative Courses​

A
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A
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